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* Onboarding engagement: fit chance to engage user & set then on path to becoming a paid customer. If they find your product too, difficult to achieve their goals. You can use metric tools to analyse signup workflows & engagement to identify painpoints and optimize your onboarding experience. - you need to check: Core tasks completation, first session length, returning sessions * Trial to paid conversation: What is the percentage? You need to check; - not bringing in the right customers to try your products - misalignment of websites perceived value - poor onboarding or user experience - your prices are high Upgrades (expansion mmr) : Upsell & upgrade opportunities - it is more likely to upgrade for advanced features ad functionality. - support satisfaction rating (rate us) - net promote score (feed-backs) - check your performance in 3-6-9-12 month - chargify, delighted tools for expansiton of mmr. Growth hacking : general mooning => utilizing analy...

Churn rate ratio - From which month? - what is the revenue churn? - what is the active user churn? - if its an app, they stop using it, but if its paid subscription; when they realize that its hard to recover them. in order to adressing activity churn: - this is where auto mailing is getting wrong - send personal well-timed emails can help to reengage them - target right, be personal, be interesting, be visual, be thankful, honest, respectful - Average churn rate in Saas companies are 8,5% CLV have huge important to adress the variables here if, - price is low and your business model have long term bep, you need to reshape it by increasing the price and lowering your terms. "User Onboarding Tips" increasing conversation rate, * the longer they need to wait to see the value, the more frasturated they get. Customer Success * making sure that new signups successfully setup their accounts & see the value of your product. * converting trial users into pay...

These are the most crucial webinars and I suggest you start with them, if you have a decent flow of monthly signups or a not ideal onboarding. Here how you see: 1. Visitor signs up for a free trial or a free account 2. Visitor gets her welcome email in which it contains 2 dates and times to join you in your upcoming webinar, where you will show her how to get the most out of your software. 3. Visitor clicks the appropriate date and signs up for the webinar 4. The webinar gets added to her calendar and she attends it at her own convenience. If she misses it, a recording is sent to her automatically